Refund & Return Policy
Thank you for shopping with NS Ceuticals. We strive to provide high-quality skincare and wellness products. Please read our refund and return policy carefully.
1. Returns
Due to hygiene and safety reasons, opened or used products cannot be returned.
Returns are accepted only if:
- The product received is damaged
- Wrong product was delivered
- Product packaging is tampered with
2. Return Request Timeline
Customers must raise a return request within 48 hours of delivery.
To request a return, email:
info@nsceuticals.com
Include:
- Order number
- Product photos
- Issue description
3. Refund Process
Once the returned product is inspected and approved:
- Refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
4. Non-Refundable Situations
Refunds will not be provided for:
- Opened or used products
- Allergic reactions due to individual skin types
- Incorrect usage of products
- Minor packaging variations
5. Cancellation Policy
Orders can only be cancelled before shipping confirmation.
Once shipped, cancellations are not possible.
6. Contact
For refund-related support:
Support mail: info@nsceuticals.com
